DELIVERY AND TRACKING
When will I receive my order?
We try to ship your orders the same day or the day after for a quick delivery.
Depending what you have ordered, it might take 3-15 working days for your items to arrive. However, you will be able to track you order once it has been shipped.
Due to Covid-19 there may be delays and I do apologies for any inconveniences.
If you do not receive a tracking number, please email us at email@example.com and we will provide you with one.
We cannot sent to PO BOXES, please ensure a street address is supplied.
How much will I pay for shipping?
Belgium - free shipping for orders over 100€, below there will be a shipping fee off 5,95€
The Netherlands - free shipping for orders over 100€, below there will be a shipping fee o 7,45€
The Rest of the World - free shipping for orders over 100€, below there will be a shipping fee according to the country you live in.
How can I track my order?
After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please email us at firstname.lastname@example.org and someone will assist you.
What if my order is lost or damaged?
We will happily replace or refund lost or damaged orders free of charge.
Do you deliver orders to my country?
For the moment as we are just starting out we only deliver to Belgium and the Netherlands.
More countries will follow soon.
If you would like to place and order and we don't ship to your country yet, please get in touch with u through the contact us form or send us an email at email@example.com and we will do our best to be able to ship it to you.
Are all of the products in my order sent together?
Products are occasionally sent separately to reach you as quickly as possible, to avoid customs charges or because they are being sent from separate distribution centers.
Where are your products delivered from?
Our products are send from Belgium.
Will I have to pay any additional duties & taxes?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Laqueti does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Laqueti, please contact your local customs office to find out more information if you are unsure of the charges.
ORDER CHANGES AND CANCELLATIONS
Can I change my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change your order. Orders that have already been dispatched cannot be changed.
Can I cancel my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to cancel your order. Orders that have already been dispatched cannot be cancelled.
Please use our Contact Form or email us at firstname.lastname@example.org